Elevator Performance Assessments

Ensure your vertical transportation systems are operating at peak efficiency, safety, and compliance with a comprehensive elevator performance assessment. Whether you manage a high-rise commercial building, a residential complex, or one of San Antonio’s 100+ hospitals and hospitality venues, performance evaluations are crucial for identifying inefficiencies, minimizing downtime, and ensuring dependable vertical transportation where smooth elevator service is non-negotiable.

What Is an Elevator Performance Assessment?

An elevator performance assessment is a thorough, data-driven evaluation of your elevator system’s operation, reliability, and safety compliance. It measures critical parameters such as ride quality, speed accuracy, door function, wait times, system response, vibration, and energy efficiency.

These inspections go far beyond basic elevator maintenance—they offer a full diagnostic breakdown of your elevator’s overall health and functionality.

Key Metrics Assessed

• Ride Quality – Smoothness, vibration, and leveling accuracy
• System Response Time – How quickly the elevator responds to a call
• Travel Speed & Accuracy – Monitoring velocity and floor-stop precision
• Door Operation – Open/close speeds, safety edge functionality, and sensors
• Energy Efficiency – Power usage analysis and regenerative drive performance
• Passenger Wait Time – Queue delays and dispatch system analysis
• Code Compliance – Checks against ASME A17.1, ADA, and local building codes
  

When Should You Schedule an Elevator Performance Assessment?

If you’re noticing longer wait times, inconsistent leveling, loud or jerky rides, or frequent service calls, it's time for an expert evaluation. However, even elevators that “seem fine” can develop silent inefficiencies.



Ideal Assessment Intervals

• Annually for buildings with moderate elevator traffic
• Biannually or Quarterly for high-traffic or mission-critical facilities
• Immediately After Modernization to validate system performance
• Before Buying or Leasing a Building for investment due diligence
  

What’s Included in Our Elevator Performance Assessment

1. Pre-Assessment Consultation
Every assessment starts with a conversation. We walk your property with you, ask the right questions, and review your elevator’s maintenance history. We want to understand how the system is used, where issues have come up, and what matters most to you. This step helps us tailor our approach and focus on the areas that truly impact performance, reliability, and passenger satisfaction.

2. On-Site Data Collection
We take a hands-on, technical approach using advanced tools—vibration meters, door timers, thermal imagers, and more. Our technicians measure how smoothly your elevator rides, how fast it moves, how accurately it stops, and how well the doors operate. This isn't guesswork—it’s precise, measurable data that reveals how your system is performing in real-world conditions and where small inefficiencies might be hiding.



3. Compliance & Code Review
We don’t just look at performance—we ensure your system is safe and legally compliant. That means checking it against ADA requirements, ASME A17.1/CSA B44 safety standards, and your local elevator codes. In Bexar County, where enforcement is especially rigorous in government buildings, hospitals, and institutions receiving federal funds, compliance gaps can lead to citations, shutdowns, or legal action. We also review key items like emergency communications, fire service operation, and accessibility features. This step helps you avoid fines, liabilities, and last-minute corrections during official inspections.

4. System Diagnostics & Troubleshooting
Once we’ve collected the data, we dive deeper into the mechanics and software. We look at your elevator’s drive system, controller, sensors, brakes, and safety features. If there’s a problem—like miscommunication between components or signs of wear—we’ll catch it. Our goal is to pinpoint exactly what’s going wrong and why, so you can fix the issue at its source—not just mask the symptom.

5. Comprehensive Reporting
After the assessment, you’ll receive a detailed report that’s easy to understand. It includes system performance scores, any compliance issues we’ve found, and visual documentation to back everything up. You’ll also see a clear list of next steps—organized by urgency—so you can start addressing the most important items right away. It’s the kind of report you can hand straight to a board or building owner.

6. Maintenance & Upgrade Recommendations
We don’t stop at pointing out problems—we help you plan the solution. Based on your elevator’s condition and usage, we’ll recommend smart maintenance strategies, performance upgrades, or modernization ideas. Our recommendations are practical and cost-effective, with long-term value in mind. You’ll walk away with a roadmap that protects your investment, improves rider experience, and supports your building’s future needs.

Elevator Performance Issues We Commonly Detect

Even well-maintained elevators may suffer from hidden problems that compromise safety or comfort. A performance assessment helps uncover:

• Uneven or delayed floor leveling
• Slow or erratic door movements
• Loud motor or brake noise
• Vibration during ascent/descent
• Hall button response lags
• Overheating of control components
• Inadequate backup power support
• Programming inefficiencies in dispatch systems

Tools and Technology We Use

To provide high-precision assessments, we utilize cutting-edge technology for fast, non-invasive diagnostics:

• Elevator Ride Quality Analyzers
• Laser Door Timers
• Sound and Vibration Meters
• Thermal Imagers
• Digital Multimeters
• Motor Current Analyzers
• Building Traffic Simulation Software
• ADA Compliance Checklists

Performance Benchmarking & Comparative Analysis

What Makes Our Elevator Performance Assessments Stand Out

We don’t just inspect—we investigate, analyze, and improve. Our team brings decades of field experience, advanced certifications, and a neutral, vendor-independent approach.

Unbiased Recommendations
Our assessments are 100% independent—we don’t sell parts, perform repairs, or push upgrades. That means our only priority is protecting your building’s performance, safety, and budget. You get honest insights without hidden agendas. We’ll tell you exactly what’s working, what’s not, and what steps make the most sense—so you can make confident decisions without pressure from vendors or service companies.

Certified Technicians
You’re in good hands with our team of certified professionals. Each technician is trained in ASME safety codes, ADA accessibility standards, and local inspection requirements. We stay up to date on the latest regulations and best practices so your elevators remain safe, compliant, and ready for inspection. It’s expertise you can count on—especially when avoiding violations, shutdowns, or costly liability issues is a top priority.

Detailed Reports
We turn complex system data into simple, clear answers. Our performance reports include easy-to-read summaries, visuals, and specific action steps—no confusing jargon or vague recommendations. Whether you’re managing multiple properties or presenting findings to stakeholders, our reports give you the clarity and proof you need to move forward with upgrades, schedule maintenance, or justify capital planning with confidence.

Post-Assessment Support
Our help doesn’t end when the report is delivered. We stick with you through the next steps—explaining your options, prioritizing recommendations, helping with vendor bids, or even overseeing corrections if needed. Think of us as your elevator strategy partner, ready to guide you through remediation, upgrades, and long-term planning with no strings attached.

Elevator Performance Assessments vs. Routine Maintenance

While routine maintenance focuses on function and code compliance, performance assessments offer deeper insights into how well your system actually operates under real-world conditions.

Routine Maintenance

Lubricates parts and checks wear

Checks for code violations

Follows a checklist

Often reactive

Performance Assessment

Measures actual speed, ride, and energy use

Analyzes user experience and wait time

Customized diagnostic approach

Proactive and preventive

Optimize Your Elevator Investment with a Proactive Assessment

Elevators are one of the most critical—and expensive—systems in your building. Yet many property owners only address issues when riders complain or breakdowns occur. A performance assessment flips that script, letting you:

• Catch problems before tenants do
• Prolong the lifespan of your equipment
• Build a long-term elevator management strategy
• Avoid emergency service costs and potential liability
• San Antonio building owners are taking a proactive stance, with over 3,000 elevator inspections performed annually by local fire and code officials

Schedule Your Elevator Performance Assessment Today